Heidi Health AI

Introducing Heidi Health AI at Health Plus Surgery,

At Health Plus Surgery, we are always looking for innovative ways to enhance the care we provide and make your experience with us as positive as possible. We are excited to introduce Heidi Health, an advanced AI (Artificial Intelligence) powered medical scribe, to assist our clinicians during your consultations.

This page explains what Heidi Health is, how it works, and importantly, how we ensure your privacy and data security remain our top priority.

What is Heidi Health?

Heidi Health is a secure, AI-powered system that acts as a digital assistant for our doctors, nurses, and other healthcare professionals. During your consultation, Heidi Health listens to the conversation between you and your clinician, and then automatically generates a detailed, accurate summary of your visit.

Think of it like having a highly efficient and accurate note-taker in the room, allowing your clinician to focus entirely on you, rather than on typing notes.

How Does Heidi Health Improve Your Care at Health Plus Surgery?

● More Focused Attention: With Heidi Health handling the note-taking, your clinician can give you their undivided attention, truly listening to your concerns and engaging more fully in your consultation. This means more time for genuine interaction and less time spent looking at a screen.

● Enhanced Accuracy: Heidi Health captures all the important details discussed during your visit in real-time, helping to create precise and comprehensive medical notes. This reduces the risk of errors and ensures your medical record is always up-to-date and accurate.

● Increased Efficiency: By streamlining the documentation process, Heidi Health helps us manage administrative tasks more efficiently. This can lead to shorter waiting times for appointments and faster processing of important documents like referral letters or prescription requests.

● Better Continuity of Care: With consistently detailed and accurate notes, any member of our team at Health Plus Surgery can quickly understand your medical history, ensuring seamless and coordinated care.

Your Privacy and Data Security: Our Top Priority

We understand you may have questions about the security of your information when using AI. At Health Plus Surgery, your privacy and comfort are paramount.

● Consent is Key: We will always ask for your verbal consent at the start of your consultation

if we intend to use Heidi Health. You have the right to decline its use, and this will in no way affect the quality of care you receive from us. Your clinician will simply take notes manually, as they always have.

● Strict Compliance: In using Heidi Health, we comply in full with our duties under the Data Protection (Jersey) Law 2018. This ensures your personal health information is handled with the utmost security and confidentiality.

● Data Location: All data processed by Heidi Health for Health Plus Surgery is securely hosted within the UK, further enhancing compliance with local data protection regulations.

● Pseudo-Anonymisation for Added Security: To further protect your privacy, Heidi Health employs pseudo-anonymisation. This means that identifiable information (like your name, date of birth, and specific address) is automatically removed or replaced with a unique identifier by Heidi before the data is processed by the AI. This ensures that the content of your consultation is processed without directly identifying you, while still allowing your clinician to review and attribute the correct notes to your record.

● Temporary Audio, Limited Written Transcription Storage, Permanent Notes: Heidi Health temporarily processes the audio from your consultation to generate the notes. The actual audio recordings are not stored permanently by Heidi Health. The written transcription generated by Heidi will only be stored on the Heidi platform for a maximum of 7 days. Once the notes are generated, reviewed, and approved by your clinician and transferred to your official medical record at Health Plus Surgery, the temporary audio and the transcription on Heidi are deleted, safeguarding your data's privacy and security.

● Clinician Oversight: The notes generated by Heidi Health are drafts and are always thoroughly reviewed, edited, and approved by your clinician before being saved to your official medical record. The AI does not make any clinical decisions or offer medical advice.

Frequently Asked Questions (FAQs)

Q1: Do I have to consent to the use of Heidi Health AI?

A: No. Your consent is entirely voluntary. Before using Heidi Health, your clinician will ask for your permission. If you prefer not to have it used, simply let your clinician know, and they will take notes manually. Your decision will not affect the quality of your care.

Q2: Can I change my mind about using Heidi Health during my consultation?

A: Yes, absolutely. You have the right to withdraw your consent at any time, even after the consultation has started. Just inform your clinician, and they will switch to manual note-taking.

Q3: Is my personal information secure with Heidi Health?

A: Yes. Heidi Health is built with robust security measures and complies with strict data protection regulations, including the UK GDPR and Jersey's Data Protection (Jersey) Law 2018. Your data is encrypted and processed in a secure environment. All data generated for Health Plus Surgery is hosted within the UK. Furthermore, Heidi Health uses pseudo-anonymisation to protect your identifiable information during processing.

Q4: Does Heidi Health store audio recordings of my consultation?

A: No. Heidi Health only processes the audio temporarily to generate the written notes. The audio recordings themselves are not stored permanently.

Q5: Will Heidi Health replace my doctor or nurse?

A: No, not at all. Heidi Health is a tool to support our clinicians, not replace them. It frees up their time from administrative tasks so they can focus more on you and providing the best possible medical care. The AI does not provide diagnoses or clinical advice.

Q6: What happens if Heidi Health makes a mistake in the notes?

A: The notes generated by Heidi Health are always reviewed and approved by your clinician. They will check for accuracy and make any necessary edits before the notes are saved to your medical record. If you wish, you can also ask to see the generated notes before they are finalised and added to your clinical record. This ensures that only accurate information is kept.

Q7: How long is the written transcription stored on the Heidi platform?

A: The written transcription generated by Heidi Health will only be stored on the Heidi platform for a maximum of 7 days. Once the notes are approved by your clinician and transferred to your secure medical record at Health Plus Surgery, the transcription on Heidi is deleted.

Q8: Who can I speak to if I have more questions or concerns?

A: If you have any further questions or concerns about Heidi Health AI, please don't hesitate to speak to your clinician or any member of our reception team at Health Plus Surgery. We are happy to provide more information and address any worries you may have.

We believe that integrating Heidi Health AI will allow us to continue providing the high standard of care you expect from Health Plus Surgery, with even greater focus on your well-being. Thank you for trusting us with your health.